Within 90 days of receipt of your shipment (including gifts), you may return any of the following items you purchased from Sandpit Limited. They may be returned for a full refund (minus shipping charges) or exchanged for an alternate product size. If the return is required due to our error we will pay the shipping charges.

SOLE Regular SOFTEC
SOLE Ultra SOFTEC
SOLE Casual SOFTEC
SOLE Slim Sport

Exchanges, and Refunds

Please note that we can process returns and refunds only for items purchased from Sandpit Limited at http://shop.sandpit.com. If you purchased product from a retailer it must be returned to the retailer for a refund or exchange. After 90 days we will only exchange SOLE Custom Footbeds and this must be due to failure of the Softec cushioning material as per our Guarantee.
Please call 0845 644 3742 with your Order Confirmation #* in order to receive a Return Authorization (RA). Please call between 9-5 pm BST on business days. Place this return authorization clearly on the package and send the package to:

For UK and Repbulic of Ireland Orders
Attn: SOLE Custom Footbeds Returns
Sandpit Limited
1 Wesley Close
Taunton
TA1 4YA
United Kingdom

Please note that your returns will only be accepted if an RA# has been issued. Any packages arriving without RA#'s will be returned to sender.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error (example we shipped the wrong product or size), we will deduct the shipping costs from your refund. You can track the status of your return online through your Order Status page. Refunds are processed weekly.

*Order Confirmation # can be found on the web receipt page after the order is placed and should have been printed off. In addition the purchaser receives an email copy of the receipt. The Order Confirmation # is also quoted on the packing slip and tracking email sent from the website.

To order, call us at 0845 644 3742 or email us
SOLE Custom Footbeds, Sandpit Limited © 2008